At Supernova, we’re on a mission to supercharge the productivity of product teams by eliminating tedious, time-consuming tasks, and rekindling the joy of creating exceptional user experiences. Our platform automates and streamlines key aspects of product development, with a particular focus on design systems and their seamless integration across the development lifecycle.

Founded in 2018, and after years of research and development tackling some of the toughest challenges in the industry, Supernova is rapidly becoming the platform of choice for many of the world’s most innovative and impactful companies.

From the very beginning, Supernova has been a remote-first company. Our team is globally distributed across 11 (and counting!) countries, bringing together diverse backgrounds and extensive experience collaborating with product, design, and development teams. We are at the most exciting point in Supernova's history—experiencing significant growth of our platform, welcoming top-tier companies, including Fortune 500 leaders, securing substantial investments, and preparing to launch an exciting new product feature focused on [redacted ^^] that will revolutionize how products are developed in the future.

Please note: We are an equal opportunity employer and remote-first company. You can work from any location as long as you adhere to the shift schedule outlined below.

At Supernova, you’ll be responsible for:

• Communicating with customers primarily via chat, email, and Slack (occasional calls).
• Providing customers with accurate information and guidance to resolve their inquiries.
• Identifying reported issues and troubleshooting effectively to ensure timely resolutions.
• Maintaining high-quality support standards and adherence to SLAs.
• Collaborating with Sales, QA, and Developers.
• Documenting newly reported issues and their troubleshooting steps for future reference.
• Supporting and contributing to initiatives focused on automating and improving support workflows.
• Shift: Monday to Friday, 23:00 - 8:00 CET

We want to hear from you if you have:

• 2+ years of experience in a similar Tier 2 technical support role.
  
• At least basic knowledge of JavaScript.
• Strong time management and self-learning abilities.
• The ability to work independently with minimal supervision while also being a team player.
• Excellent communication skills and fluency in English (both verbal and written).
• Experience supporting or taking primary responsibility for the administration of support tools, preferably Zendesk (other tools are also acceptable).
• A background in Design or Engineering.

Bonus points if you have:

• Experience in building support bots or AI-powered support agents.
• Experience in creating or improving a knowledge base.
• Proficiency in writing complex JavaScript code.
• Familiarity with frameworks like React.
• Experience working with Figma.

Our offer to you:

• The opportunity to solve challenging problems that extend beyond your role
• An amazing team of highly skilled teammates to learn from—and to share your unique expertise with
• A healthy work-life balance
• Competitive salary
• Attractive equity package with significant upside potential (we are still early and growing rapidly!)
• Fully remote work flexibility
• Access to our beautiful Prague office if you prefer an in-person environment
• 25 days of annual leave + sick days
• Team events and offsites