At Supernova, we’re on a mission to supercharge the productivity of product teams by eliminating tedious, time-consuming tasks, and rekindling the joy of creating exceptional user experiences. Our platform automates and streamlines key aspects of product development, with a particular focus on design systems and their seamless integration across the development lifecycle. Founded in 2018, Supernova is rapidly becoming the platform of choice for many of the world’s most innovative and impactful companies.

From the very beginning, Supernova has been a remote-first company, and our team is globally distributed across 11 (and counting!) countries. We are at the most exciting point in Supernova's history—experiencing significant growth of our platform, welcoming top-tier, including Fortune 500, customers, and preparing to launch [redacted 👀] that will revolutionize how products are developed in the future.

As our Customer Success Manager, you’ll take charge of nurturing lasting relationships with our customers. From day one, you’ll be the face of Supernova for them— you’ll be their strategic partner, guiding them through implementation, onboarding, training, and adoption to ensure they see rapid and sustained value from our platform. You’ll collaborate closely with customers to identify expansion opportunities, while also working with our internal teams to shape best practices and drive ongoing success.

Please note: We are an equal opportunity employer and remote-first company. At this time, we can only support hiring within the US and EU for this role.

At Supernova, you’ll be responsible for:

• Managing a book of business for our Corporate segment customers
• Overseeing implementation, onboarding, and training initiatives that empower customers to leverage Supernova’s design system platform to the fullest
• Establishing clear success metrics and renewal strategies, identifying opportunities for upselling and expansion within existing accounts
• Partnering with internal teams to ensure consistently high-value outcomes for every customer
• Encouraging knowledge sharing and continuous improvement—both within your team and for the customer—through storytelling, feedback loops, and inventive approaches to success management

We want to hear from you, if you:

• Bring 2+ years of experience in customer success or sales in a B2B SaaS setting, along with a stellar history of surpassing quota or performance goals
• Are able to hit the ground running in a startup environment
• Know how to rally internal teams and external stakeholders around a shared vision, championing customer needs every step of the way
• Enjoy learning on the fly, experimenting with new ideas, and iterating processes to drive meaningful customer outcomes—especially in fast-evolving environments
• Pride yourself on honesty, transparency, and respect, continually building genuine relationships with both colleagues and clients
• Are persistent, solution-oriented, and thrive when taking initiative

Our offer to you:

• The opportunity to solve challenging problems that extend beyond your role
• An amazing team of highly skilled teammates to learn from—and to share your unique expertise with
• A healthy work-life balance
• Competitive salary
• Attractive equity package with significant upside potential (we are still early and growing rapidly!)
• Fully remote work flexibility
• Access to our beautiful Prague office if you prefer an in-person environment
• 25 days of annual leave + sick days
• Flexible health, dental, and vision insurance, and access to 401k (US)
• Team events and offsites