Join the Credo family

IT Support Engineer



IT, Customer Service
Bratislava, Slovakia
Posted on Wednesday, February 22, 2023

Support our innovative waste solutions.

We are looking for an IT Support Engineer who is eager to learn to work on Waste Monitoring System. You will be a part of the team but should be able to work independently as well and take responsibility. The position requires being able to handle multiple tasks and projects simultaneously. Pro-active approach is a must.


  • Respond to customer inquiries via different support channels (phone, email, and chat) in a prompt and professional manner
  • Diagnose and resolve technical issues for customers
  • Prepare equipment for employees and provide basic trainings
  • Maintenance of local IT infrastructure based on instructions provided by expert teams
  • Escalate complex issues to the appropriate team for resolution
  • Document all customer interactions and resolutions in the ticketing system
  • Develop and maintain positive customer relationships
  • Continuously update your technical knowledge and skills
  • Participate in regional CEE IT service desk
  • Ensure all SLAs are met

What we expect

  • 1+ years of experience in an IT service desk/support role
  • Strong knowledge of desktop operating systems, hardware, and software
  • Experience with IT ticketing systems and remote control tools
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and handle multiple tasks simultaneously
  • ITIL certifications are a plus

What we offer

A unique opportunity to work in one of the leading companies of the innovative smart waste management market. You can expect stable but very dynamic and inspirational environment of a European cleantech scale-up.

  • Truly innovative atmosphere and great team spirit
  • Ability to shape the future smart waste technologies
  • Personalized training and courses for further professional development
  • Language courses during worktime (fully compensated)
  • Possibility to train with a fitness coach three times a week or use Multisport card
  • Financial bonus for new parents

The minimum salary for this position is 1200 euro/month. The final offer will depend on your experience and qualifications.

Send your CV to