Are you passionate about IT and love helping customers succeed? Do you enjoy analyzing data and using it to drive improvements? Are you excited about contributing to a company's growth while working on diverse projects? If you're looking for a friendly work environment with a supportive team, we might be looking for you!

Let’s find out more!

💡About us:

We are Resistant AI, a fast-moving startup where things happen quickly, and decisions are made just as fast. We believe in taking initiative—better to ask forgiveness than permission—but don't worry, we keep it organized and collaborative. If you love the thrill of building and iterating, you'll fit right in!

And what do we actually do? We protect the AI and automation systems of modern financial services from manipulation and attack. We do so by forensically analyzing everything from the documents submitted by customers to the ongoing behaviors they exhibit while using the service to uncover and prevent serial fraud, synthetic identities, account takeovers, money laundering and as yet unknown financial threats operating at scale. This is our founding team's second startup, and we closed our series A investment round led by Google Ventures, Index and Credo Ventures. More information about us can easily be found here Resistant AI.

🔍Who are we looking for?

We are seeking a motivated and dynamic Customer Success Manager to join our growing team in Prague (this location is mandatory). In this role, you will be the primary point of contact for our US-based clients, ensuring their success and satisfaction with our products and services. You will work closely with customers to help them achieve their goals and maximize the value of our solutions.

This position operates on a 2 PM – 10 PM shift to align with US business hours, ensuring seamless communication and support. You will act as a key bridge between our Prague and US offices, maintaining strong relationships and facilitating effective collaboration across both teams.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting customer relationships by providing proactive support and addressing customer needs.
• Onboarding & Training: Guide new customers through the onboarding process and provide training to ensure they are set up for success.
• Customer Retention & Growth: Identify opportunities for upselling and cross-selling to drive customer satisfaction and business growth.
• Problem Solving: Act as the customer's advocate, resolving issues and ensuring a smooth customer journey.
• Collaboration: Work with internal teams (sales, product, support) to address customer feedback and improve our services.
• Performance Monitoring: Track customer success metrics and present insights to internal stakeholders to ensure customer satisfaction and retention.

What We’re Looking For:

• At least 2 years experience in Customer Success or similar role is a must.
• Experience in the tech, SaaS, or IT industry is a plus.
• Strong Communication Skills: Ability to communicate complex ideas clearly and effectively to both technical and non-technical audiences.
• Problem-Solving Ability: Proactive and solution-oriented mindset to quickly address customer issues.
• Data-Driven: Comfortable analyzing customer data to track success and identify areas for improvement.
• Team Player: Collaborative spirit, able to work cross-functionally with internal teams.
• Organizational Skills: Ability to manage multiple customer accounts and priorities effectively.

And what can we offer you?

• Working and developing yourself alongside some of the top professionals in the field with more than 17y of experience
• A culture that values individual intellect as much as teamwork
• A rapidly growing company
• Flexible working hours and home office
• Modern working environment in the center of Prague
• 5 weeks of vacation + sick days
• Team events and sports activities on a regular basis

Got you interested? Send us your CV and let's find out together! We will be happy to chat with you.