About the Role

We are looking for a highly reliable, execution-driven People Operations Partner to own day-to-day HR operations in Croatia while helping scale global HR Operations across multiple countries (including Africa and APAC)

This is a hands-on role with high ownership. You will ensure operational excellence, accurate documentation and compliance, strong employee support, and continuous improvement of processes through systems and automation.

You enjoy HR as a craft, are curious about how organizations work, and actively improve workflows using technology (including AI tools such as ChatGPT).

Location: Zagreb, Croatia (on-site presence required)

What You Will Own

1. Core HR Operations (Croatia) (~45%)

• Maintain accurate personnel records and HR systems (new hires, changes, leaves, exits).

• Prepare and manage HR documentation (employment contracts, work permits/visas where applicable, guides).

• Ensure compliance with Croatian labor law and internal policies; review and update policies as needed.

• Coordinate payroll inputs (leaves, absences, overtime, schedules) and final validations with providers.

• Act as first point of contact for employee queries; resolve issues in a timely, practical way.

• Coordinate with external partners (payroll, legal, EOR providers).
  
  

2. Onboarding, Offboarding & Employee Lifecycle (~20%)

• Own onboarding and offboarding processes (pre-joining, orientation, documentation, feedback collection).

• Ensure a smooth, structured employee experience and continuously improve lifecycle processes.

• Support onboarding of employees, including remote setups.
  
  

3. Global HR Operations & Manager Support (~20%)

• Support and coordinate HR operations across multiple countries (Nigeria, Philippines, EOR locations).

• Review/support employment agreements across jurisdictions.

• Support managers globally with practical, business-oriented people guidance.

• Identify recurring issues and propose scalable, simple solutions.
  
  

4. Systems, Automation & Continuous Improvement (~15%)

• Own and optimize HR systems (HRIS, documentation workflows, tracking tools).

• Identify inefficiencies and implement improvements using automation and AI (e.g., ChatGPT, workflows).

• Build simple dashboards and reporting to improve visibility and decision-making.

• Partner with Business Operations on overlapping processes.
  
  
  

What We Are Looking For

Must-Have

• 4+ years in People Operations / HR Operations / HR Generalist roles.

• Strong ownership and execution – you get things done without constant follow-up.

• Solid knowledge of Croatian labor regulation.

• Experience handling HR documentation with high accuracy (contracts, records, policies).

• Experience supporting onboarding/offboarding and employee lifecycle processes.

• Experience coordinating payroll inputs and working with external providers.

• Strong attention to detail and excellent organization/documentation skills.

• Experience working in a distributed environment.

• Ability to balance employee support with business realism.

• Fluency in English (written and spoken).

• Based in Zagreb and able to work from the office.
  
  

Strongly Preferred

• Experience in scale-ups or international environments.
• Familiarity with multi-country HR operations and EOR structures.
• Good understanding of employment and contract regulations across jurisdictions.

• Exposure to equity compensation structures (e.g., ESOPs).

• Strong cultural awareness and ability to navigate different working styles.

• Experience improving processes, systems, or using AI tools (e.g., ChatGPT).
  
  
  

Who You Are

• Curious and genuinely enjoy HR.

• Pragmatic, structured, and action-oriented.

• Reliable and accountable; you follow through.

• Comfortable having direct, honest conversations.

• Systems-minded and interested in improving how things work.

• Comfortable working across cultures.
  
  
  

Why Join Us

• High-impact role in a growing, international fintech environment.

• Opportunity to shape and modernize global HR Operations.

• Autonomy and ownership from day one.
  

If you are someone who gets things done, pays attention to detail, improves systems, and thrives in an international environment — we would love to hear from you.