About the Role

As a Core Banking Support Specialist, you will support Oradian’s clients globally, acting as a trusted expert on core banking operations, integrations, and transactional accounting.

You will work with live production data, diagnose complex issues, advise clients on safe configuration and operational practices, and help ensure that balances, ledgers, and reports remain accurate and auditable.

This is a remote role, working CET hours, in close collaboration with Customer Succes, Product, Engineering, and Implementation teams.

Key Responsibilities

Core Banking & Operational Support

• Provide expert support on core banking functionality including customer and account structures, transaction posting, interest and fee calculation, product configuration etc.
• Diagnose issues by distinguishing between configuration errors, data integrity issues, integration failures, and platform defects.
• Advise clients on safe operational practices in live banking environments.
  

Accounting & Financial Integrity

• Understand and reason about double-entry accounting concepts as implemented in the core banking system.
• Support clients in explaining balances, movements, and discrepancies in operational and financial reports.
• Investigate and resolve reconciliation issues across customer accounts, control accounts, and external systems.
• Ensure that reversals, adjustments, and corrections preserve audit trails and financial integrity.
  

Payments & Integrations

• Support API-based integrations, including payment flows, webhooks, authentication, and error handling.
• Investigate failed, delayed, duplicated, or reversed transactions and their accounting impact.
• Act as a technical and domain bridge between client engineering teams and Oradian’s Product and Engineering teams.
  

Incident Management & Risk Awareness

• Own incident triage and resolution for live banking issues, assessing severity, impact, and financial risk.
• Communicate clearly and confidently with clients during incidents, prioritizing data accuracy and customer trust.
• Escalate issues appropriately while maintaining ownership and accountability.

Continuous Improvement

• Contribute to support playbooks, technical documentation, and training materials.
• Partner with Product and Engineering teams to improve platform robustness and reduce recurring issues.
• Support Oradian in defining and tracking SLAs, KPIs, and support quality standards.

About You

Experience

Core Banking & Financial Systems

• 5+ years’ experience supporting core banking systems, payment platforms, or financial infrastructure in production.
• Strong understanding of:
  - Transaction posting logic (debits, credits, reversals, value dates)
  - Interest and fee calculation
  - Product configuration and lifecycle
  - Ledger structures and reconciliation

Accounting & Reporting Competence

• Practical understanding of transactional and operational accounting, including:
  - Double-entry logic
  - Control and settlement accounts
  - Accrual vs posting
  - Financial and operational reporting
• Ability to explain financial movements and balances clearly to non-accountants.

Technical & Integration Skills

• Experience supporting APIs and system integrations.
• Ability to read and interpret API requests/responses and logs.
• Comfortable diagnosing issues without relying solely on engineering escalation.
• Experience with customer support software and tools (ideally Zendesk), including their configuration to support management of SLAs and KPIs.
  

Support & Communication

• Experience working in incident-driven, high-reliability environments.
• Strong analytical and problem-solving skills.
• Excellent written and spoken English.
• Ability to explain complex technical and accounting topics clearly and calmly.

About Us

Oradian is a highly specialized B2B SaaS company providing cutting-edge cloud-based core banking systems for neo-banks, digital banks, fintechs, and traditional banks in Asia and Africa serving more than 25 million clients across the globe. We are powering scalability, flexibility, and digital acceleration of some of the largest, fastest growing and most innovative financial institutions across these dynamic regions.

We love what we do, so a positive attitude and passion for our mission are essentials for our team! If you are an individual who thrives on finding innovative solutions to meet the toughest of challenges, and who is eager to get your hands dirty – look no further.

At Oradian, we are a merit-first, performance-driven company. Our strength comes from a diverse, multinational team united by a shared focus on creating real impact. We recognize and reward performance, valuing the unique perspectives and experiences that each individual brings.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.