Join the Credo family

Technical Support Engineer

IT, Customer Service
Kraków, Poland
Posted on Thursday, January 4, 2024
Mission Statement:
We help businesses deploy resources and processes efficiently and make their customers and staff feel seen and valued. is the industry leader in indoor environmental, location, and occupancy services using Bluetooth Low Energy (BLE ®). Our mission is to deliver human-building interfaces that provide people with delightful, useful, and safe indoor experiences to help make buildings work for people. We are out to define a new building DNA that is human-centric. We build technologies that help transform buildings into indoor spaces that are useful for people in their daily journey to accomplish their goals, working or being cared for in a safe & sustainable indoor environment.
We started in 2013 when built the first enterprise-graded BLE beacon solution for building-mobile interfaces. Since then, we have provided BLE solutions to over 30,000 end-users, delivered via +1,100 partners using +3 million IoT devices in the field. Today our solutions cover approximately one billion sq ft. We continue to be a pioneer in the field, with a focus on Smart Buildings in Healthcare and Corporate Real Estate Spaces.
We are looking for a Technical Support Engineer
Job Description
As Technical Support Engineer, you will be responsible for developing customer relationships that promote retention and loyalty. As an entrepreneur, you are involved in aggressively growing the business by helping customers and partners get the value of indoor location services.
You are working hand-in-hand with the sales and engineering organization, covering all aspects of the technology and initial implementations.


  • min. 1 year of experience in Customer Service and electronics/technology experience troubleshooting hardware, software, operating systems, performance issues, and overall systems knowledge
  • Expertise in customer service skills with the ability to partner with business functions and technical support functions
  • Understanding how API integrations work
  • Experience in providing hands-on support and diagnosing technical issues
  • Experience in guiding customers (remotely or onsite) on how to deploy the solution
  • Hands-on experience in preparing documents (user guides, training, and onboarding materials, etc.) and managing FAQ/Wiki with technical support information
  • Prior professional experience in applications based on BLE, RTLS solutions including fleet management, micro-location services, asset tracking is a huge plus
  • Proven success working independently, autonomously, & reliably, exceeding metrics
  • Proven success working 100% remote in prior positions & are experienced working with a distributed, national team

Personality Requirements:

  • Hunger to build your career as a customer technical support engineer
  • Identify with’s mission to radically streamline and simplify the indoor location service landscape
  • Strong customer-centric leadership
  • Strong relationship builder
  • Radical growth and result-mindset
  • Natural urgency in everything you do
  • Desire to win and achieve something bigger, create an impact that lasts
  • Tardigrade-style resilience
  • Capacity to work remotely and independently
  • Feel at ease in fast-paced environments

Skills and Competencies:

  • Willingness to work in time shifts
  • Highly tech-savvy, using his/her skills in order to take advantage of the tools in place
  • Excellent written and verbal communication skills, ability to explain concepts clearly and concisely as well as translate into customer-friendly language, complex technical knowledge
  • Ability to learn, understand, and communicate complex technical concepts to peers and customers
  • Creative ability to look at situations from all relevant points of view
  • Ability to prioritize and have good organizational skills
  • Ability to perform multiple tasks at one time
  • Analytical skills
  • Very good command in English (mainly writing)
  • Proactivity
  • Ability to make a decision without having all data


  • Go above & beyond to provide world-class customer experiences, resolve customer inquiries, and overall put our customers first
  • Own the implementation and launch life-cycle for new customers
  • Provide technical analysis and resolution of underlying problems through Zendesk, emails, phone
  • Proactively provide customer training/onboarding calls to help clients find success in the platform
  • Provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers
  • Adhering to SLAs (Service Level Agreements), maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
  • Report and record customer issues and implement solutions
  • Engage with broader team members to identify and resolve technical issues
  • Conduct defined processes and solutions, such as compliance with escalation procedures and customer support processes

We offer:

  • fast-paced and dynamic startup environment, flat structure
  • a permanent agreement or B2B contract
  • competitive base salary and stock option plan (ESOP)
  • work with our IoT experts and trending technologies
  • collaborative and self-organised environment
  • hybrid work (office in Krakow)
  • private medical care, cafeteria system
We Make Things Easy:
- Easy to Use. Simplicity is harder than complexity. Each of our apps focuses on a single user and a specific problem. We create solutions for everyone to help them get things done.
- Easy to Buy. We simplify pricing with a single, per-bed or per-room model that encompasses all the necessary products and services to achieve your desired outcomes.
- Easy to Deploy. Using AI, cloud, and mobile technologies, our equipment autonomously communicates and validates itself without the need for human intervention, cutting deployment time from months to weeks or even days.
We Deliver Fast Outcomes:
- Industry’s #1 Time To Value. We accelerate your ROI and deliver positive outcomes to users faster than anyone else, thanks to how easy things work with our AI- and cloud-based platform.
- Delivered As A Service. Delivering everything from devices to apps to support, our as-a-service model allows you to add new use cases with a simple click. Gain agility and speed like never before.
- Outcome Driven. We deliver outcomes, not boxed equipment. From on-site installation to monitoring, all the way to service-level agreements, our approach is uniquely designed to ensure the outcomes you need.
We Ensure Unmatched Scalability:
- Priced for Scaling. We offer scalable pricing, regardless of your project size. Enabling our customers to create value cost-effectively is a key element of our success.
- A Platform for Scaling. Lower TCO, quicker adoption of new use cases, extensive cloud scalability, and future-proofing your IT investments are among the many reasons why is right for you.
- Managed for Scaling. SOC-2 and HIPAA compliant, our platform integrates with your wireless and security infrastructure, allowing you to use your current IT network with confidence and uninterrupted functionality.