About The Role

As a Solution Architect (Post-Sales) at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order to engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate.

Responsibilities

Guiding customers through their journey with IP Fabric

• Understand the limitations of traditional network management approaches and the possibilities of using network data to transform the enterprise.
• Harden use cases and outcomes created by the Pre-Sales team and refine post-sales acceptance criteria.
• Conduct training sessions and provide ongoing client support to ensure successful adoption and usage of implemented solutions.
• Identify and nurture the champion on the customer side.
• Develop and draft clear and concise Statements of Work that outline project scope, deliverables, timelines, and resource requirements.
• Monitoring project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
• Occasional travel for company meetings, industry events, and customer visits. Travel is expected once to three times a quarter.

Cross-Functional Coordination

• Collaborating with product management, product marketing, and engineering to provide field-facing feedback to influence the direction of the product roadmap.
• Working closely with the support and sales organizations of IP Fabric to maximize customer satisfaction.

Technical Expertise

• Deployment and basic support of the IP Fabric product in customer environments, including appreciation of deployment methods limitations and the requirements for administrative access to different networking platforms.
• Working with our sales and technology partners to assist with IP Fabric integration into wider solutions.

Requirements

• 2+ Years of experience in post-sales engagements for enterprise B2B hardware or software solutions ideally in networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.)
• Customer-first perspective.
• A background in network engineering or architecture, with a solid understanding of networking technologies and protocols.
• Background knowledge and appreciation of server virtualization technologies.
• Basic understanding of programming languages and APIs.

Ways To Stand Out From The Crowd:

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools.
• Ability to code in Python, sufficient to develop custom prototype solutions for customers.
• Proven wins as a technical post-sales engineer/architect.

Benefits & Perks

• Competitive commission structure and base salary.
• 25 days of paid time off.
• Health, Dental, and Vision Insurance.
• Employer-matched 401(k) plan.
• ClassPass Wellness Benefit.
• Anniversary Rewards.