Join the Credo family

Customer Success Manager

IP Fabric

IP Fabric

Prague, Czechia
Posted on Tuesday, June 18, 2024

About IP Fabric

Join a pioneering force in network automation!

At IP Fabric, we're on a mission to define and lead the technology space of network assurance. As we take strides towards realizing this ambitious goal, we're in search of the sharpest minds to join our diverse and distributed team, helping us shape the future of network assurance. After securing a series B investment, we are continuing to grow the business, spanning across Europe, the U.S., and far beyond.

Are you passionate about driving customer success and building strong relationships with enterprise-level accounts? We're looking for a dynamic Customer Success Manager to join our team and take care of French clients!

In this role, you'll co-create tailored success plans, proactively engage with customers, and act as their trusted advisor to ensure they achieve their business goals. You'll manage a portfolio of enterprise accounts, advocate for customers, resolve issues, and collaborate with cross-functional teams to deliver exceptional value. If you thrive in a fast-paced environment and are fluent in multiple languages, we'd love to hear from you!

What You'll Do

Build Success Plans and Drive Outcomes:

  • Co-create tailored success plans for enterprise accounts and monitor progress to ensure desired outcomes.
  • Manage a portfolio of enterprise accounts, focusing on retention and demonstrating product value.
  • Identify opportunities for expansion, upsell, and cross-sell that align with customer goals.

Proactive Engagement and Customer Advocacy:

  • Anticipate needs, conduct regular check-ins, and drive QBR processes.
  • Serve as the primary contact, fostering strong relationships and addressing potential issues early.
  • Cultivate customer advocates, leveraging success stories with sales, marketing, and product teams.

Issue Resolution and Process Set-Up:

  • Address and resolve customer concerns swiftly with cross-functional teams.
  • Communicate updates, best practices, and resources to enhance customer experience.
  • Define and implement scalable processes for customer success.

Data Analysis and Collaboration:

  • Use customer data to track trends, health, and satisfaction.
  • Collaborate with cross-functional teams, sharing insights for continuous improvement.

Trusted Advisor:

  • Build trusted relationships with key stakeholders, providing strategic insights and industry best practices.
  • Guide customers to maximize product value and navigate challenges.

Language Proficiency:

  • Command of at least 3 languages, including French and English, to communicate effectively with a diverse customer base.


  • Proven experience in a Customer Success Manager role, particularly with enterprise-level accounts.
  • Strong ability to build and execute detailed success plans that drive customer outcomes.
  • Exceptional communication skills with fluency in multiple languages, especially French.
  • Ability to proactively engage with customers and identify opportunities for growth.
  • Demonstrated ability to influence change and collaborate with cross-functional teams.
  • Strong analytical skills to leverage customer data and drive strategic decisions.
  • Experience in defining and implementing scalable processes within a Customer Success function.
  • Ability to establish and maintain trusted advisor relationships with enterprise customers.
  • Expertise in providing strategic insights and industry best practices to guide customer success.


  • 25 days of holidays + 5 flexi-days.
  • Anniversary Rewards.
  • Hybrid working environment.
  • A pet-friendly office at IP Pavlova.
  • Complementary snacks, coffee and refreshments.