Customer Success Specialist
GoodVision
This job is no longer accepting applications
See open jobs at GoodVision.See open jobs similar to "Customer Success Specialist" Credo Ventures.Customer Service, Sales & Business Development
Prague, Czechia
Posted on Wednesday, July 17, 2024
Who we need
We are looking for a customer-oriented Customer Success Specialist to join our team. This role is ideal for individuals with experience in sales or customer support who are eager to grow their careers in sales support further. As a Customer Success Specialist, you will play a crucial role in ensuring our customers are properly onboarded and are achieving their desired outcomes.
Responsibilities
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and helping them understand the full potential of GoodVision’s products.
- Customer Support: Provide timely and effective support to customers, addressing their inquiries, resolving issues, and ensuring high levels of satisfaction.
- Renewals: Manage the renewal process for existing customers, ensuring timely and successful contract renewals.
- Account Management: Maintain regular communication with customers, understanding their needs, and identifying opportunities for upselling and cross-selling GoodVision’s solutions.
- Customer Training: Conduct training sessions and workshops to educate customers on the features and benefits of our products.
- Documentation: Maintain accurate records of customer interactions, follow-ups, support requests, and renewals in our CRM system, HubSpot.
Requirements
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with customers.
- Experience with customer success, support, sales, or related field.
- Proactive and self-motivated with a passion for helping customers succeed.
- Excellent problem-solving skills and the ability to think on your feet.
- Excellent English communication skills, both verbal and written.
Nice to have
- Excels in writing product documentation
- Familiar with SCRUM methodology
Benefits
- Trust to work independently: Enjoy the freedom to work independently, backed by a culture of trust and support. Your ideas matter, and we believe in your ability to make a significant impact
- Flexible working hours: Life is dynamic, and so are we. Our flexible working hours accommodate your schedule, ensuring a healthy work-life balance
- Team Spirit Beyond Work: Engage in a variety of team activities and fun team-building events that strengthen our bonds and make every day enjoyable
- Company’s stock plan: Participate in the success of the company and share in its growth
- Comfortable Workspace: Our office is located in Prague, 2 min walk from metro Invalidovna; it’s designed to be cozy and comfortable. A place where you can be your most productive self
- Top-Notch Tools: Equip yourself with a high-end laptop, including a MacBook Pro, to enhance your work experience
- Wellness Matters: Prioritize your well-being with a Multi-Sport Card, granting you access to a range of fitness activities
- Continuous Learning: Invest in your professional development with our educational program. Grow your skills and stay ahead in your career
About us
We are the award-winning venture-backed startup operating in the smart city and artificial intelligence space, leading the way in traffic data collection and analysis.
This job is no longer accepting applications
See open jobs at GoodVision.See open jobs similar to "Customer Success Specialist" Credo Ventures.