We are looking for a customer-oriented Customer Success Specialist to join our team. This role is ideal for individuals with experience in sales or customer support who are eager to grow their careers in sales support further. As a Customer Success Specialist, you will play a crucial role in ensuring our customers are properly onboarded and are achieving their desired outcomes.

• Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and helping them understand the full potential of GoodVision’s products.
• Customer Support: Provide timely and effective support to customers, addressing their inquiries, resolving issues, and ensuring high levels of satisfaction.
• Renewals: Manage the renewal process for existing customers, ensuring timely and successful contract renewals.
• Account Management: Maintain regular communication with customers, understanding their needs, and identifying opportunities for upselling and cross-selling GoodVision’s solutions.
• Customer Training: Conduct training sessions and workshops to educate customers on the features and benefits of our products.
• Documentation: Maintain accurate records of customer interactions, follow-ups, support requests, and renewals in our CRM system, HubSpot.

• Excels in writing product documentation
• Familiar with SCRUM methodology

• Trust to work independently: Enjoy the freedom to work independently, backed by a culture of trust and support. Your ideas matter, and we believe in your ability to make a significant impact

• Flexible working hours: Life is dynamic, and so are we. Our flexible working hours accommodate your schedule, ensuring a healthy work-life balance
• Team Spirit Beyond Work: Engage in a variety of team activities and fun team-building events that strengthen our bonds and make every day enjoyable
• Company’s stock plan: Participate in the success of the company and share in its growth
• Comfortable Workspace: Our office is located in Prague, 2 min walk from metro Invalidovna; it’s designed to be cozy and comfortable. A place where you can be your most productive self
• Top-Notch Tools: Equip yourself with a high-end laptop, including a MacBook Pro, to enhance your work experience
• Wellness Matters: Prioritize your well-being with a Multi-Sport Card, granting you access to a range of fitness activities
• Continuous Learning: Invest in your professional development with our educational program. Grow your skills and stay ahead in your career

We are the award-winning venture-backed startup operating in the smart city and artificial intelligence space, leading the way in traffic data collection and analysis.