Your role: Junior Tech Support Specialist

Location: remote, based in Poland

Reporting to: Lead QA Engineer

Who we are

We are Fiat Republic, a London-based remote-first fintech, with a mission to bring banking to web3!

Our platform brings together crypto friendly banks allowing crypto platforms to easily create accounts in multiple currencies, access local payment rails and FX via a single API built with a developer-first ethos. With a strong focus on AML, compliance and security, we believe that ultimately we can convince even the largest global banks to start servicing crypto platforms via Fiat Republic.

Our team has deep expertise in banking and payments, and we all thrive on finding creative solutions to hard problems - we place a high value on focus, intellectual curiosity and excellence.

This position is weighted towards empowering our clients through support (80%), complemented by essential manual testing (20%) to maintain our high standards of application functionality.

We're Looking For Someone Who:

• Embraces a client-first and quality-first mindset, with a background in technical support and/or manual testing.
• Has excellent professional written and oral communication skills in English, capable of engaging in meaningful team and client discussions.
• Demonstrates technical curiosity, always ready to support the team and eager to master new tools like Jira, Confluence, Postman, and PostgreSQL.
• Possesses strong problem-solving abilities, coupled with a desire to take responsibility for client resolutions and software quality.
• Thrives in team collaboration, seamlessly fitting into our dynamic work environment.
• Has a genuine passion for deeply understanding the applications you support and test, and a willingness to engage with clients to go above and beyond to deliver.
• Ability to work independently, with excellent time management skills.
• Takes pride in their work, seeing each project and client interaction as an opportunity to contribute to the company’s success.
• Availability for flexible hours, including 10:00–18:00 or 12:00–20:00 CET, is a plus but not required.

Your Role Involves:

• Supporting clients with requests (including technology, compliance, payments, and financial topics) by responding and resolving concerns; escalating when necessary, via support ticketing system, Slack and email.
• Becoming proficient with our API-focused application to effectively troubleshoot and assist clients. You will frequently use Postman to interact with and understand our APIs.
• Upholding quality standards in our software through targeted manual testing, supported by tools like Jira and Confluence, particularly on issues identified through support channels.
• Performing detailed and thoughtful manual checks to ensure software functionality and user satisfaction, with a focus on areas impacting client experience.

Join Us:

If you're keen to apply your skills in a role that blends precision with innovation, we'd love to have you on our team. Let's work together to elevate our software and client experience to new heights!

If you’re interested, but don’t check off all the boxes - we’d still love to hear from you.

What we offer

• Competitive salary
• Stock options in a rapidly growing company
• Remote-first company with option of working in the office or at a coworking space
• Opportunity to be a part of the next big thing right from the beginning
• Empowerment to take ownership at all levels and make high impact decisions
• Fun, collaborative and meritocratic culture with zero tolerance for politics

Our team members in Support, QA, and Engineering come from a wide variety of backgrounds: some of us have worked at large corporations, while others have only ever known startups. Some enjoy tackling a broad range of challenges, while others prefer to specialise - whether that's in customer advocacy, test automation, or backend systems

We are building a culture where everybody feels included, heard, and equal – regardless of age, disability, marital or parental status, ethnicity, neurotype, gender, sex or sexual orientation, religion or belief.