Be the go-to technical support expert.
A customer reaches out with a peculiar setup? You whip up a custom integration. Your sales colleague needs to
work out details with a prospective customer's tech lead on a call to close a $100k deal? You’ve got their back.
Shape the user experience
of our products. By talking with our customers daily, you'll know what matters to them the most. Help make our
tools the vehicle through which the engineering magic happens.
Dive into our code, monitoring dashboards, and databases
and get creative with solutions for any kind of stack our customers use.
Bring your unique perspective
on how to solve any challenges that our customers may come across.
Empower our customers
and help them implement the best practices for logging and incident management.
You want to be a part of
a high-growth environment
and a part of a
technical product team.
You are passionate about
driving change from the start to the finish line.
It will be up to you to talk with our customers about the technical challenges they come across, get input from
the engineering and product teams and make sure that the customer can reach for the stars... and beyond.
You have
native-level English skills
– both written and spoken form.
You have a
programming or technical background.
You are
independent, resourceful, and not afraid to roll up your sleeves.
You would like to help us
build a love brand
(we're proud of the way we
treat our customers
)
You are ideally
based in GMT-6 ± 2 hours
and don’t mind working remotely (that doesn't mean you can't come to our headquarters in Prague when you want or
need to!).
Annie,
who is the heart and soul of our customer success team and was previously leading initiatives at the European
Space Agency.
Filip,
who is the microscopic investigator in our customer service team, can fix close to anything, as well as take
2-week-long on-calls duties (not that you'll have to!).
Veronika,
our co-founder & COO, who was previously at Google and Shopify.
Our amazing engineers, whose wizard-level skills can solve any technical problem and who are always willing to help,
as well as our customer success and sales teams.
