Join the Credo family

Technical Customer Service

Better Stack

Better Stack

IT, Customer Service
Posted on Tuesday, June 20, 2023
  • Be the go-to technical support expert. A customer reaches out with a peculiar setup? You whip up a custom integration. Your sales colleague needs to work out details with a prospective customer's tech lead on a call to close a $100k deal? You’ve got their back.
  • Shape the user experience of our products. By talking with our customers daily, you'll know what matters to them the most. Help make our tools the vehicle through which the engineering magic happens.
  • Dive into our code, monitoring dashboards, and databases and get creative with solutions for any kind of stack our customers use.
  • Bring your unique perspective on how to solve any challenges that our customers may come across.
  • Empower our customers and help them implement the best practices for logging and incident management.
  • You want to be a part of a high-growth environment and a part of a technical product team.
  • You are passionate about driving change from the start to the finish line. It will be up to you to talk with our customers about the technical challenges they come across, get input from the engineering and product teams and make sure that the customer can reach for the stars... and beyond.
  • You have native-level English skills – both written and spoken form.
  • You have a programming or technical background.
  • You are independent, resourceful, and not afraid to roll up your sleeves.
  • You would like to help us build a love brand (we're proud of the way we treat our customers )
  • You are ideally based in GMT-6 ± 2 hours and don’t mind working remotely (that doesn't mean you can't come to our headquarters in Prague when you want or need to!).
  • Annie, who is the heart and soul of our customer success team and was previously leading initiatives at the European Space Agency.
  • Filip, who is the microscopic investigator in our customer service team, can fix close to anything, as well as take 2-week-long on-calls duties (not that you'll have to!).
  • Veronika, our co-founder & COO, who was previously at Google and Shopify.
  • Our amazing engineers, whose wizard-level skills can solve any technical problem and who are always willing to help, as well as our customer success and sales teams.
  • What it’s like to work here – feel the atmosphere, understand the culture.
  • How we think about software engineering (most of the principles we describe there apply to other parts of the company as well 😉).
  • Recently, we were voted the most promising young startup of 2022 by an expert jury.
  • Get to know us through the lens of our investors from Creandum (also invested in Spotify, Bolt, or Klarna).