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Customer Service (generalist)

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Customer Service
Posted on Thursday, April 13, 2023
  • Delight people (= our users = software engineers) using our products and answer technical questions over chat, email, Twitter, or by jumping on a quick call
  • Shape the user experience of our products. By talking with our customers daily, you'll know what matters to them the most. Help make our tools the vehicle through which the engineering magic happens
  • Engage with product and engineering teams and help drive product improvements and collaborate closely with the customer success and sales teams
  • Bring your unique perspective on how to solve the challenges that our customers may come across
  • You are a fast learner grasping unfamiliar concepts with ease. You don't need to have a technical background – we'll teach you everything you need to know
  • You have native-level English skills – both written and spoken form
  • You would like to help us build a love brand (we're proud of the way we treat our customers)
  • You are independent, resourceful and not afraid to roll up your sleeves
  • Other functions such as sales, marketing, growth, customer success or operations interest you and are also on your radar
  • You'd like to work full-time or part-time. We've found that 25 hours per week is a great minimum to make sure we can cover onboarding effectively
  • You are ideally based in Prague or close by (we would like to build this foundational team onsite in our hacker house in Vinohrady – that doesn't mean you can't work remotely when you want or need to)
  • Veronika, our co-founder & COO, who was previously at Google and Shopify.
  • Annie, who is the heart and soul of our customer service team and was previously leading initiatives at the European Space Agency. She will be your partner in crime throughout your onboarding and on.
  • Filip, who is the microscopic investigator in our customer service team, can fix close to anything, as well as take 2-week-long on-calls duties (not that you'll have to!).
  • Our amazing engineers, whose wizard-level skills help solve any technical problem and are always willing to help.
  • What it's like to work here –feel the atmosphere, understand the culture.
  • How we think about software engineering (most of the principles we describe there apply to other parts of the company as well 😉).
  • Recently we've been voted by an expert jury to be the most promising young startup of the year at the Startup Awards organized by CzechCrunch.
  • Get to know us through the lens of our investors from Creandum (also invested in Spotify, Bolt, or Klarna).