Company Description

Archbee is a platform that technical teams from companies such as Adobe, Cisco, Bosch, and Red Bull use to build documentation portals and answer user and developer questions instantly with Generative AI. Archbee also helps customers in various industries, including SaaS, dev tools, web3/crypto, and hardware.

We are a growing, ambitious, early-stage B2B startup. We're profitable and well-funded by Y Combinator and global investors such as Credo Ventures, GFC, and Inovo.

Position Overview

The ideal candidate will have a strong background in managing accounts of B2B audiences.

Key Responsabilities:

• Revenue growth, upselling, cross-selling, contract renewals, and managing account profitability
• Building and maintaining strong relationships with key stakeholders
• Identifying opportunities for upselling
• Handling contract negotiations and renewals
• Resolving any commercial or business-related issues
• Developing account plans and strategies to achieve revenue targets
• Achievement of sales targets and quotas

Qualifications:

• Excellent command of the English language is a must, verbal and written, with excellent grammar, punctuation, and spelling
• 2-4 years of experience in customer success, preferably in the SaaS or tech industry
• Familiarity with CRM best practices / HubSpot
• Understanding of the SaaS industry and its target audiences

What we offer

• competitive industry-level salary
• remote work and asynchronous communication environment
• growth opportunities as the company scales
• 25 days of paid time off annually
• a healthy 40-hour workweek
• work with the latest technologies on a new codebase
• significant stock options as an early-stage employee

Hiring Process

• 30-minute technical interview conducted by a senior team member
• take-home exercise, if applicable (paid)
• a virtual session with the founder, 2 hours in total
• reference call